Bought a 2017 Bass Tracker from Pappy, and had the best experience. Very friendly staff and answered all my questions. Very smooth transaction and the financing side was very simple and they got me a GREAT rate. Would recommend them to anyone looking for a boat/atv/mower/side by side/tractor!
I would not recommend doing business with pappys outdoors. We made a deal with their salesman to purchase a boat. Went through the paperwork, was approved and everything. We all agreed we would complete the purchase when my husband returned from off the road. We were told to call so they could get our boat ready a few days before we came in. We did so and on that call was told the salesman we were doing business with was no longer employed there and they would not honor our sale. Very dissatisfied with they way we were treated by their current salesman. He was very rude and unprofessional to my husband and myself.
Bought a turbo maverick from them in August of 2016 they installed a stereo on it and bought a winch but they couldn't put it on at the time because they said they didn't have a mounting kit. They told me they would send the mounting kit to me when it came in. A couple weeks went by and finally received the kit. It didn't look complete to me but they assure me that it was when I called to question them about it. It took me til around Nov to try and install being busy working a lot of overtime at work and guess what the kit was incomplete just as I thought it was. Long story short I returned the winch a 4500 lb super winch and they refunded me for it. Then they proceeded to never refund me for the mounting kit saying that it wasn't complete which I had told them when they sent it that it wasn't. Been waiting since January of 2017 for the refund but nothing. JASON salesman /manager will not return my calls always busy with a customer. They are crooks that treat you great until you get out the door then you don't matter.
I recently went with a good friend of mine to buy a new Kubota tractor. He ended up purchasing a tractor, finishing mower, and a trailer. The entire process to purchase took upwards of four hours and it seemed like it was the first sale they had ever made. They constantly claimed about being "busy" yet they had no customers there. Anyways, we took his tractor to his house, unloaded it, and he proceeded to go try out his finishing mower. We had all used tractors and finishing mowers before and started it the correct way. The second he turned the PTO on the shaft broke. He called back down there and they told him to call Monday and they would send somebody to fix it. He called again Monday and that's when the problems started. He only managed to talk to the person he bought it from once because he was "busy" so often. The parts department said they would order the part. He called them a few days later and they still had not ordered the part. It finally came in and I stopped by to get the PTO shaft since I work close by. They would not let me have it since I did not have the old one with me, even though my friend was never told this. I even offered to bring the old shaft back by on Monday but they wouldn't do that because "they have to have the old one to pay for this new one". He buys a $25,000 tractor and mower outright that day but yet they're worried about a losing a 50 dollar core charge on a shaft in order for the customer to be able to use his mower this weekend. Here it is a week later after buying the tractor and he still can not mow and will have to waste his own time and gas to make right a problem that they should be handling. Theres a good chance that the mowers PTO shaft isn't even the problem. The shear pin broke which means something else is likely wrong, but they don't want to entertain that idea and send somebody to look at it. Stay away from this place. They may have good deals but if something goes wrong they won't put forth the effort to stand behind what they sold.
Would highly recommend this dealership to all of my friends and family they have always gone above and beyond to take care of customers.
Pappy S Outdoor is a US Food place based in Marion, Illinois. Pappy S Outdoor is located at 3201 W Deyoung St, Marion, IL 62959, USA.
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