Had a 3:30 appt, they said to be there at 3 for paperwork. I had to pick my child up unexpectedly and was only a few minutes past 3, way before my 3:30 appt and they said my appt had been canceled. They were too busy for me to fill out my paperwork, even though I was there before appt time. No phone call, no sign in lobby about cancellation policy. I suggested they should tell their patients about this extremely strict policy, so they can reschedule if need be, rather then drive from out of town. The secretary had no response, no “Sorry for your inconvenience”. Just stared at me. Rude. Bottom line, better customer service next time gals. It is not your patients’ fault you over booked. Won’t be going back.
Graham Eric S Md is a US Doctor based in Marion, Illinois. Graham Eric S Md is located at 4501 W Deyoung St #107b, Marion, IL 62959, USA.
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